I purchased a Rolex GMT Master Pepsi Watch while stationed in Keflavic, Iceland. It recently started to lose a little time. So, I decided to locate a Rolex Repair Facility. I was fortunate enough to locate Jeffrey through his Internet Web Site.
Our first conversation went something like this, Me: "I have a Rolex GMT Master Pepsi Watch that is losing time, can you repair it?", Jeffrey asks: "Has your watch ever been serviced?" I reply?: "No" Jeffrey: "When did you purchase the Rolex?" Me: "1975" Jeffrey: "You mean that your Rolex has been running for 40 years without any service?" Me: "Yes and it is still functioning" Jeffrey: "Send it to me and I will repair and service it for you."
Jeffrey's turn around time was rapid considering that he had to basically take apart the entire Rolex and rebuild it. I am amazed at Jeffrey's work on my watch, my 40 year old Rolex GMT Master Pepsi Watch is now better than when it was brand new. All of this work was done at a very reasonable price.
Thank you Jeffrey for your Exceptional work, Professionalism and your outstanding Customer Service.
Should you ever need a personal referral please don't hesitate to have them contact me anytime.
LCDR (SW) Don C. Richardson USN/RET
Southington CT. and Penonome, Republic of Panama
Magic Jack # 504-355-9637
I sent a thoroughly abused rolex that I've had for 35 years. I wore it every day regardless of my activity and it suffered the consequences. I sent it to Jeff and he restored it to better than new....literally better than new. He kept me informed of every repair step over the period it was in his shop and I really appreciated his concern of my anxiety. Thanks, Jeff, I would recommend you and your staff to anyone who is looking for first rate Rolex repairs and maintenance at a fair price.
Yours Truly
Wynn Odom
Wynn Odom Ford
LaGrange, NC
www.OdomFord.com
I recently sent my 35 year old Rolex Sea Dweller to Jeffrey Harris, The Rolex Doctor after reading the testimonials from other customers on his web page. Receiving the watch back, in much less time than expected, I was not disappointed. The watch I sent was in bad shape, not running after years of use and abuse. It had been over twenty years since being serviced properly. It required a complete overhaul. Jeffrey took the time to explain in detail what was required to put the watch back in working order.
The watch i received back looked and ran as it did when first purchased, I could not be more pleased. I would highly recommend Jeffrey’s expertise to anyone who owns an heirloom timepiece for quality, timely and personalized service.
Thank you again Jeffrey.
G.S. Harney
Airline Pilot - American Airlines
Cody, WY
www.aa.com
I recently sent my 50 plus year old Rolex to Jeffrey for repairs. The watch was my fathers and was scratched, abused, neglected and to add insult to injury, waterlogged. I had no hope of the watch ever being worn again and had resigned myself into it being just a keepsake, not an heirloom.
After several weeks in Jeffrey's care, I received my watch yesterday afternoon. I am completely astonished at how bright, clean, and new the watch appears. It looks absolutely fabulous, and has become "showroom new" again. I never noticed this watch when it was new, but am certain it did not look this good.
It is now an heirloom once again. With Jeffrey's care, I can now look forward to passing this along to the third generation.
Thank you Jeffrey
MY wife thought I was crazy to send our Rolex watches to an internet repair shop. Well 5 weeks later we got them back and they are like new. The Rolex Doctor does great work at a great price. I highly recommend the Rolex Doctor for all your Rolex service needs.
Thank you,
Wayne Jones
I had purchased this watch about three years ago internationally and it never ran properly. I sent it back to the seller, it still wasn't working after they supposedly fixed it. I sent it to somebody here in Northern New England and they only managed to have it completely stop running after a few months.
Then I discovered The Rolex Doctor. I called Jeffrey and he arranged the insured shipping label (I paid for the shipping and insurance) and I sent it down to Boca. After a few days he called and explained the amount of work needed to bring this 40 year old Oyster Perpetual Datejust back to life. He said that it would take 3-4 weeks, mostly because of the amount of work required.
It wasn't cheap, there were a few additional expenses along the way (this watch had never been maintained properly) but within two weeks it was back and looking and running like it was brand new! I waited a week (curious to see how well it would keep time) and it's been humming.
I would recommend Jeffrey without hesitation. We have several Rolexes in the family and from now on, they are going to Boca when they need maintenance or repair. This man knows Rolex, and I'm sure every other brand of timepiece he works on. Thank you!
In 1905 Hans Wilsdorf and his brother-in-law Alfred Davis founded "Wilsdorf and Davis" in London. Their main business at the time was importing Hermann Aegler's Swiss movements to England and placing them in quality watch cases made by Dennison and others. These early wristwatches were sold to jewelers, who then put their own names on the dial. The earliest watches from Wilsdorf and Davis were usually hallmarked "W&D" inside the caseback.
In 1908 Wilsdorf registered the trademark "Rolex" and opened an office in La Chaux-de-Fonds, Switzerland. The company name "Rolex" was registered on 15 November 1915. The word was made up, but its origin is obscure. Wilsdorf was said to want his watch brand's name to be easily pronounceable in any language. He also thought that the name "Rolex" was onomatopoeic, sounding like a watch being wound. It was also short enough to fit on the face of a watch. One story, never confirmed by Wilsdorf, is that the name came from the French phrase horlogerie exquise, meaning "exquisite clockwork".
In 1914 Kew Observatory awarded a Rolex watch a Class A precision certificate, a distinction which was normally awarded exclusively to marine chronometers.
In 1919 Wilsdorf moved the company to Geneva, Switzerland where it was established as the Rolex Watch Company. Its name was later changed to Montres Rolex, SA and finally Rolex, SA. The company moved out of the United Kingdom because taxes and export duties on the silver and gold used for the watch cases were driving costs too high.
Upon the death of his wife in 1944, Wilsdorf established the Hans Wilsdorf Foundation in which he left all of his Rolex shares, making sure that some of the company's income would go to charity. The company is still owned by a private trust and shares are not traded on any stock exchange.
In December 2008 the abrupt departure of Chief Executive Patrick Heiniger, for “personal reasons”, was followed by a denial by the company that it had lost SwFr1 billion (approx £574 million) invested with Bernard Madoff, the American asset manager who pleaded guilty to an approximately £30 billion (approx US$50 billion) world-wide Ponzi scheme fraud.
Among the company's innovations are:
Automatic movements
The first self-winding Rolex wristwatch was offered to the public in 1931, preceded to the market by Harwood which patented the design in 1923 and produced the first self-winding watch in 1928, powered by an internal mechanism that used the movement of the wearer's arm. This not only made watch-winding unnecessary, but eliminated the problem of over-winding a watch and harming its mechanism.
Quartz movements
Rolex participated in the development of the original quartz watch movements. Although Rolex has made very few quartz models for its Oyster line, the company's engineers were instrumental in design and implementation of the technology during the late 1960s and early 1970s. In 1968, Rolex collaborated with a consortium of 16 Swiss watch manufacturers to develop the Beta 21 quartz movement used in their Rolex Quartz Date 5100. Within about five years of research, design, and development, Rolex created the "clean-slate" 5035/5055 movement that would eventually power the Rolex Oysterquartz.
Water resistant cases
Rolex was also the first watch company to create a wristwatch water resistant to 100 m (330 ft). Wilsdorf even had a specially made Rolex watch attached to the side of the Trieste bathyscaphe, which went to the bottom of the Mariana Trench. The watch survived and tested as having kept perfect time during its descent and ascent. This was confirmed by a telegram sent to Rolex the following day saying "Am happy to confirm that even at 11,000 metres your watch is as precise as on the surface. Best regards, Jacques Piccard".
Collections
Rolex produced specific models suitable for the extremes of deep-sea diving, mountain climbing and aviation. Early sports models included the Rolex Submariner and the Rolex Oyster Perpetual Date Sea Dweller. The latter watch has a helium release valve, co-invented with Swiss watchmaker Doxa, to release helium gas build-up during decompression. The Explorer and Explorer II were developed specifically for explorers who would navigate rough terrain, such as the world famous Mount Everest expeditions. The most iconic model is the Rolex GMT Master, which was originally developed in 1954 at the request of Pan-Am Airways to assist its pilots with the problem of crossing multiple time-zones when on transcontinental flights (GMT standing for Greenwich Mean Time). In 2005 this classic watch was updated and re-issued as the Rolex GMT Master II "50th anniversary edition".
Certified chronometers
Rolex is the largest manufacturer of Swiss made certified chronometers. In 2005 more than half the annual production of COSC certified watches were Rolexes. To date, Rolex still holds the record for the most certified chronometer movements in the category of wristwatches.
Watch models
Rolex has three watch lines: Oyster Perpetual, Professional and Cellini (the Cellini line is Rolex's line of 'dressy' watches) and the primary bracelets for the Oyster line are named Jubilee, Oyster and President.
Modern Rolex models
Tudor
Rolex sells less expensive watches under the Tudor brand name, which was introduced by Rolex founder Hans Wilsdorf in 1946. While still sold in Europe and the Far East, American sales of the Tudor line were discontinued in 2004
Pricing
Rolex watches vary in price according to the model and the materials used. In the UK, the retail price for the highly sought-after stainless steel 'Pilots' range (such as the GMT Master II) starts from $7,220 upwards, while the basic 18ct gold Daytona model is priced at $30,700. Diamond inlay watches go for considerably more.
Significant events
Watches for POWs and help in the Great Escape
By the start of World War II, Rolex watches had already acquired enough prestige that British Royal Air Force pilot officers bought them to replace their inferior standard-issue watches. However, when captured and sent to POW camps, their watches were confiscated. When Hans Wilsdorf heard of this, he offered to replace all watches that had been confiscated and not require payment until the end of the war, if the officers would write to Rolex and explain the circumstances of their loss and where they were being held. Wilsdorf, who believed that "a British officer's word was his bond", was in personal charge of the scheme. As a result of this, an estimated 3,000 Rolex watches were ordered by British officers in the Oflag (prison camp for officers) VII B POW camp in Bavaria alone. This had the effect of raising the morale among the allied POW's because it indicated that Wilsdorf did not believe that the Nazis would win the war. American servicemen heard about this when stationed in Europe during WWII and this helped open up the American market to Rolex after the war.
On 10 March 1943, while still a prisoner of war, Corporal Clive James Nutting, one of the organizers of the Great Escape, ordered a stainless steel Rolex Oyster 3525 Chronograph (valued at a current equivalent of £1,200) by mail directly from Hans Wilsdorf in Geneva, intending to pay for it with money he saved working as a shoemaker at the camp. The watch (Rolex watch no. 185983) was delivered to Stalag Luft III on 10 July that year along with a note from Wilsdorf apologising for any delay in processing the order and explaining that an English gentleman such as Corporal Nutting "should not even think" about paying for the watch before the end of the war. Wilsdorf is reported to have been impressed with Nutting because, although not an officer, he had ordered the expensive Rolex 3525 Oyster chronograph while most other prisoners ordered the much cheaper Rolex Speed King model which was popular due to its small size. The watch is believed to have been ordered specifically to be used in the Great Escape when, as a chronograph, it could have been used to time patrols of prison guards or time the 76 ill-fated escapees through tunnel 'Harry' on 24 March 1944. Eventually, after the war, Nutting was sent an invoice of only £15 for the watch, due to currency export controls in England at the time. The watch and associated correspondence between Wilsdorf and Nutting were sold at auction for £66,000 in May 2007, while at an earlier auction on September 2006 the same watch fetched AUS$54,000. Nutting served as a consultant for both the 1950 film The Wooden Horse and the 1963 film The Great Escape. Both films were based on actual escapes which took place at Stalag Luft III.
Murder investigation
In a famous murder case the Rolex that a victim wore on his wrist eventually led to the arrest of his murderer. When a body was found in the English Channel in 1996 by a fisherman, a Rolex wristwatch was the only identifiable object on the body. Since the Rolex movement had a serial number and was engraved with special markings every time it was serviced, British police traced the service records from Rolex and Ronald Joseph Platt was identified as the owner of the watch and the victim of the murder. In addition British police were able to determine the date of death by examining the date on the watch calendar and since the Rolex movement had a reserve of two to three days of operation when inactive and it was fully waterproof, they were able to determine the time of death within a small margin of error.
Counterfeits
Counterfeit Rolex watches displayed at the National Intellectual Property Rights Coordination Center in Arlington, Virginia, USA
Rolex watches are frequently counterfeited, often illegally sold on the street and online.
Caring for your fine luxury watches
A fine watch with the proper care and servicing will last not only your lifetime, but for generations to come. There are indeed wristwatches of well known manufacturers, originally sold 80 – 100 years ago, that are still worn on a daily basis all over the world today.
Having invested in a fine watch it is, of course, essential that you look after it in the best possible manner.
Servicing – Like a car, a mechanical watch needs regular maintenance to operate correctly. Adjustments to timing settings, lubrication etc. ensure that the watch is not only “working” but keeping accurate time. Although manufacturer’s recommendations vary, usually every 3 – 5 years will suffice. As with a car, the watch may keep working if not regularly serviced, however excessive wear may occur inside the movement causing permanent damage.
Cleaning – Cleaning the dirt that will invariably build up in tucked away areas of the watch, ie under the lugs, between links of the bracelet etc. can be an arduous process and many people choose to take their watch to a jeweler to have it cleaned for them. If you choose to do it yourself there are a few things to be mindful of. First is to use substances that will not scratch of otherwise damage your watch. Different metals and crystals need different care. Stainless steel is pretty much bullet proof however of it is polished or has matte brushed effects on it etc, you will need to use a gentle cloth or cotton buds to clean scratchable surfaces. A soft bristled toothbrush and liquid soap does a good job, however cotton buds may be better on highly polished surfaces, or matt graining. For Gold and other precious metals it is certainly advisable to have the watch professionally cleaned, however it is possible to buy non abrasive polishes and cloths specifically made for this purpose.
Resizing your bracelet – It is always a good idea to have a qualified watchmaker or jeweler remove or replace links in a watch bracelet. While most bands are held together with simple screws or pushpins, some contain small sleeves or springs which can get extremely fiddly.
Battery changes - It is a wise idea to have your battery changed by a qualified watchmaker. If you go to a store and ask if they can change a battery in your high end watch, and they say "we can change most watch batteries". RUN!!! Though it may seem to you like a simple task; which it is provided the correct battery is being replaced by someone that knows what not to touch inside the watch casing.
Many smaller jewelers will not touch some of the more quality brands and you may have to go to a qualified watchmaker for any adjustments.
Today, there are many unscrupulous shops that will attempt a job they have no experience doing, causing major problems for you and your valuable timepiece.
For guaranteed work, done by an expert watchmaker, contact www.RolexDoctor.net for the peace of mind you deserve.
Call Today To Speak With An Expert
Toll Free: 866.999.9178
Local : 561.699.8449
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While playing professional football in New York, I developed quite a list of quality professionals. Many of those relations I maintain to date.
Upon relocating to Florida and being a "nut" for fine watches, I sought high and low to find a great watchman, to service my collection of Rolex and other fine watches.
While grocery shopping one day, I bump into a gentleman who sort of recognized me from my days as a "NY Giant"; he said "hey, aren't you #70" and I chuckled and replied I used to be that guy now I'm just Leonard.
Smiling; we exchanged some information. Over a 10 minute chat he began to tell me about his watch business and the services he offered. As it turned out it was probably the best 10 minute sales job turned success ever, for him and for me. Now I have what I consider to be the best watchmaker looking after all my fine watches, and he has me telling the world how great he is at what he does.
Jeffrey and his staff have serviced jewelry and watches for my family for 15 years now. He has become known as one of South Florida’s finest jewelers and watch enthusiasts. And with his new website, he is making his services available around the country.
My family and I love his work, swear by the service, and trust him implicitly with my prized possessions.
Thank you Rolex Doctor and your staff for all you do for The Marshall's!
Sincerely,
Leonard A Marshall
New York Giants
3 time All NFL
3 time All Pro
NFL Defensive Lineman of the Year 1985-1986
Two Time Super Bowl Champion 1986-1990
Louisiana Sports Hall of Fame 2008
NFL Y2K Hall of Fame Nominee