Stephen Comeau
Fairfield, CA
March 15th, 2012
Conoco Phillips
Operations Engineer
My Men's Rolex Presidential, with a blue dial, was given to me as a Christmas gift this past Christmas. My mother was given an "identical" women's super presidential, but the blue dials didn't seem to match very closely. The watch had a few chips in the top right corner of the crystal, the blue watch dial was slowly flaking off, and the hands were faded as well. Being a perfectionist I wanted the watch repaired, so I went searching. I came across the Rolex doctor and submitted a request for an estimate on a Saturday night, around 8 P.M.. I expected to hear back sometime later in the week, but not more than 20 minutes later I got a call from none other than the Rolex Doctor himself, Jeffery, at 11 P.M. East Coast time. He asked me a set of questions about the watch, where I got it, and how old I thought it was. He told me he believed the watch to be an older model, but that wasn't what my fathers jeweler told him when he purchased the matching watches. At this point I was a little skeptical about who to believe. Jeff and I spoke a few more times throughout the week, but I was still nervous about sending such an expensive watch all the way across the country to a man I hadn't met in person. I ended up taking a leap of faith and sent him the watch, needless to say my family thought I was crazy. When Jeff received the watch he called me and told me the blue dial wasn't the standard "blue" color, but that he would do his best to match the color. I didn't think to mention it to him that I would actually prefer the standard blue color to match my mothers watch, but I guess I figured he knew best. After about three weeks I gave Jeff a call and he said it was going to take another three to four weeks to match the color. At this point I was a little nervous about whether or not I would ever see the watch again. Sure enough about three weeks later I get a call from Jeff, but he says "I have some bad news.". At this point I expected to here I "lost your watch", but instead he said to me "The other blue was too hard to match, so I just returned it to the original color to match your mothers watch, is it alright if I send you a few pictures". Not more than 5 minutes later I received a few pictures of the watch from Jeff. To say the least I was stunned at how new the watch looked. When I received the watch in the mail my mouth hit the floor. I can't help it but every time I look at the watch now I can't help but smile. My father was stunned at how much better the watch looks and how well it matches my mothers watch. Needless to say Jeff did an AMAZING job. I will be sending him my Tag Heuer next and my Rolex from here on out. He has earned my business for as long as I own this watch, and my family will be sending him theirs for any future servicing or repairs.
Jeff I can't thank you enough, you truly are the Rolex Doctor. |
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